There is an age-old question which should be on the minds of tech folks and tech sales folks alike: What happens when firms spend money on Software Technology? It’s a deceptively simple question, however, when you dig deeper you find it one of the toughest questions to answer.
A little bit of history is in order here: The question was originally posed when an economist (Ronald Coase) questioned the wisdom of treating the Firm as a blackbox. Blackbox as where Input goes in one end, and output comes out the other with economists never paying attention to what happens inside the box. The answer was also part of my graduating Thesis at the University of Strathclyde, Department of Economics.
It’s a very interesting and a very important question especially if you are in the technology business. Let’s say you want to invest in a multi-million dollar Business Process Management System, and you CFO/CEO asks you, is this going to reduce my headcount and cut labor cost? This is a very similar question to what would happen if a Firm were to outsource a specific function. Does the outsourcing result in reduction of headcount, or expansion in business activities? Pretty tricky question! And you need to have the answers handy before you pitch any proposal to the savvy CxO level person. Remember there are people’s livelihoods hanging in the balance including the IT department you deal with on a daily basis.
Let’s zoom back out a bit here: It is well-known that the aim of the firm, and by extension, IT spending in it, have a shared goal in common, lowering the friction and costs which might arise from such friction within the firm. Therefore, if the IT project is successful (Big IF), then naturally, the friction costs should go down meaning the freeing up of resources and the increase of organization surplus and the freedom to carry out business expansionary activities if all the activities are carried within the firm and not utilizing an assembly line of contractors to do the job each has been designated to do.
So what does research tells us: According to a paper entitled: “An Empirical Analysis of the Relationship Between Information Technology and Firm Size” by one of my favorite Technology Economist of MIT, Erik Brynjolfsson, et al (link here), the evidence and answer is highlight dependent on the organization itself.
Let me clarify: If there are a lot of low-level jobs in the firms to be automated away by technology then those jobs are gone forever. You might say that upskilling those folks to perform higher-level jobs is a possibility, however, it is highly unlikely. This is short team. Long-term however, if there are plans in place to expand the business and there is a need for domain-knowledge, those folks who were automated away in the short-term, can be repurposed and gains can be reaped based on the strategy the company has in place.
From an employee stand-point though, skilling up should be a never-ending endeavor to keep one’s skillset up-to-update in an ever shifting market place. Remember, outsourcing is not all that cracked up to be and there are many ways to circumvent the outsourcing hammer.
In the next segment, I will share how outsourcing has actually fallen flat on its face and what people did to get back in the employment game through the same companies their jobs were outsourced to….